Blackberry Hearing Named a 2026 Hearing Technology Innovator Award™ Winner
We’re incredibly proud to announce that Blackberry Hearing has been named a 2026 Hearing Technology Innovator Award™ Winner in the Service Delivery - Patient Services category, recognising our innovative approach to supporting customers through Áine, our AI Customer Assistant.
Recognising Innovation in Patient Care
At Blackberry Hearing, we believe technology should make hearing care simpler, more accessible and more connected, without taking away the human side of care. This recognition reflects the work that has gone into developing Áine and exploring how AI can support customers throughout their hearing care journey.
Meet Áine, Our Award-Winning AI Customer Assistant
- Available through WhatsApp
- Answers questions
- Helps customers with appointments
- Provides information about hearing aids and grants
- Supports customers outside normal clinic hours
- Connects customers with the wider Blackberry Hearing team
Why We Introduced Áine
The aim has never been to replace the personal care provided by our audiologists. Instead, Áine was developed to make it easier for customers to get the information and support they need, whenever they need it. By using technology to remove some of the friction from the customer journey, our team can focus on what matters most, providing expert, personal hearing care.
What's Next for Blackberry Hearing?
Áine is just one part of our wider investment in technology and innovation. We're continuing to explore how AI and data can support both our customers and our teams, while keeping our audiologists and personal care at the centre of the experience.
Read More About AI at Blackberry Hearing
AI in Hearing Care: How Technology Is Changing the Way We Hear
The Hearing Technology Innovator Awards™ are a trademark of Hearing Health & Technology Matters.
