Returns Policy – Consumable Goods
Please return consumable goods including within 30 days unopened with the original packaging. Please contact our team on [email protected] to notify our team of the return.
Once we receive your return we will action a full refund. Consumable goods include filters, domes, wax sticks & batteries.

Returns Policy – Hearing Aids
If you are unhappy with your hearing aids you can return the hearing aids within 45 days. If you are experiencing an issue we would request that you notify us. We can arrange an appointment with one of Audiologists to try and resolve the issue.
Please note in order to process a return for a hearing aid, the hearing aid must be without damage or physical defects.

Once we receive the hearing aids we will action a full refund. Please email our team on [email protected] or call our team on 01-6978470 for more information.

Online Orders
If you have placed an online order & wish to action a refund. Please email [email protected] with your order number. We can provide a full refund for consumable goods purchased within 30 days granted the products are unopened.