About Blackberry Hearing
Established in 2015, Blackberry Hearing has quickly grown to become the largest Irish-owned provider of hearing aids. Our incredible team of 50 people manage over 60 clinics nationwide and set the standard when it comes to service, transparency and price. We set out to become the best hearing aid provider in Ireland by providing every customer with an outstanding level of service. We say what we do, and we do as we say.
We are a local Irish business with ambitious growth plans into the future and are looking for smart, hardworking, and conscientious people to join our team. Our customer reviews and video testimonials reflect our commitment to our customers and the level of service we aim to provide everyone.
The Role
We are hiring a part-time Customer Service Specialist who will work in tandem with our existing contact centre team to manage customer enquiries, stock orders, campaigns, and appointment scheduling. This part-time role is based in our store located in Tesco Extra in Portlaoise, which offers an exciting opportunity to join a growing Irish business that focuses on creating a positive working environment for all staff.
Responsibilities of the role
- Welcoming customers and providing an excellent in-store experience.
- Managing appointments and supporting the Audiology Team diary.
- Handling customer enquiries in person, by phone, and email.
- Processing stock orders and eShop purchases.
- Supporting the day-to-day running of the clinic and ensuring high levels of customer satisfaction.
Minimum Requirements
- Exceptional Customer Service Skills
- Fast learner, happy to work in a busy fast paced working environment
- Detail orientated
- Full Drivers Licence
- Comfortable with IT (Experience with social media, CRMs a plus)
How to Apply
Send your CV to information@blackberryhearing.com